Are you an existing AXA customer with a burning question about your policy? Are you considering taking out an AXA policy and want to get a quote? Find all the AXA contact details you could possibly need right here: from the AXA contact information to make a claim, to details on how to manage your policy. Read on to find the exact contact details you need.
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Great news! You do not need to contact AXA to manage your insurance policy. Making everything really easy, you can make any changes to your policy - such as change your name or even your payment details - through your online account. This allows you to manage your policy whatever time of the day suits you, but bear in mind that any changes can take up to 48 hours to appear on your account.
Adding to the convenience, you can also cancel and renew your policy through your account. Unless you have any questions, there is no need to get in touch with AXA. Simply log in to your MyAXA account and manage everything to do with your policy.
If you would prefer to speak to someone about your account, AXA encourages you to give its customer service team a call on one of the following numbers listed below. AXA offers quite a few different types of car insurance (guide to types of car insurance coming soon) and (unfortunately) the contact details for each one are different.
Car insurance
AXA customer service contact number:
*Mon-Fri: 8am-8pm; Sat: 9am-5pm; Sun 10am-4pm
**Mon-Fri: 8am-8m; Sat: 9am-4pm (closed on bank holidays)
Breakdown cover
AXA customer service contact number:
*Mon-Fri: 8am-8pm; Sat: 9am-5pm; Sun 9am-3pm
**Mon-Fri: 8am-8pm; Sat: 10am-4pm
Van insurance
AXA customer service contact number: 0330 159 1509*
Home insurance
AXA customer service contact number:
*Mon-Fri: 8am-8pm; Sat: 9am-5pm; Sun 10am-4pm
**Mon-Fri: 8am-8pm; Sat: 9am-4pm (closed on bank holidays)
Landlord insurance
AXA customer service contact number: 0330 159 1512*
Travel insurance
AXA customer service contact number: 0330 024 1307*
*Mon-Fri: 8am-8pm; Sat: 9am-5pm; Sun 9am-3pm
Business insurance
AXA customer service contact number: 0330 159 1508*
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For most policies you can also get in touch with AXA via an online form. For some you are also able to talk to an agent through a live online chat, and for Van insurance you can send an email. We have listed all the other possible ways to contact AXA’s customer service team in the table below.
| Insurance policy | Email address | Online email form | Live chat |
|---|---|---|---|
| Car insurance | |||
| Breakdown cover | |||
| Van insurance | [email protected] | ||
| Home insurance | |||
| Landlord insurance | (make sure you select ‘business insurance’ in the product drop down menu) | ||
| Travel insurance | |||
| Business insurance |
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As mentioned above, if you wish to change the payment details listed on your policy, such as your direct debit card, you can do so on your MyAXA account. If you do not wish to change the details through your account, you have the option of submitting an online email form or phoning AXA directly. First let’s take a look at the email form.
The form itself is the same no matter what insurance policy you have, but you will have to select the correct general policy in the product drop down menu. The options are Motor insurance, Travel insurance, Home insurance and Business Insurance (if you have landlord insurance, choose the business insurance option).
Fill in all the required details and hit the Send email button. This form is principally for asking payment related questions, e.g. how do I change my debit card details?, or how do I make a payment? Do not include any confidential information, such as your card details, in the form.
The other way to manage your payments and payment details is by contacting AXA directly over the phone. If you wish to make a payment, phoning AXA is the best way to complete the process. Find the correct number for your policy in the table below.
| AXA insurance policy | Manage payments contact number | Operating hours |
|---|---|---|
| Car insurance | 0330 024 1229 | Mon-Fri: 8am-8pm Sat: 9am-5pm |
| Van insurance | 0330 159 1526 | Mon-Fri: 8am-8pm Sat: 9am-2pm |
| Home insurance | 0330 024 1239 | Mon-Fri: 8am-8pm Sat: 9am-5pm |
| Travel insurance | 0330 024 1229 | Mon-Fri: 8am-8pm Sat: 9am-5pm |
| Business insurance | 0330 159 1525 | Mon-Fri: 8am-5pm |
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Axa offers a range of car insurance policies (guide to type of car insurance coming soon), but luckily for you, the contact details to make a claim for all but two of these policies are the same. AXA van insurance and Breakdown cover have their own phone numbers. We have listed these numbers below, but let’s look first at the claims contact details for most types of car insurance.
Let’s start with one of the most important reasons you might want to contact AXA car insurance (full page coming soon), you’ve had an accident and want to make a claim on your policy. First things first, if you have AXA Breakdown cover and have been involved in a car accident or your car has broken down, contact AXA’s breakdown team (see contact details below).
Breakdown cover will not automatically be included in your AXA car insurance policy. If you want AXA to pick you and your car up from the side of the road when you break down, you must take out breakdown cover separately. It can be included in your car insurance policy as an optional extra.
If you do not have AXA breakdown cover, you can ring one of the claims numbers listed below at any time of the day or night only in the case of an emergency (e.g. you’re left stranded on the side of the M4). AXA will provide emergency assistance to get your car if it has been left undrivable.
If your car is still drivable, you will need to get the car home yourself and claim on your insurance during AXA’s operating hours. These hours are:
To claim on your AXA car insurance (and for emergency assistance if you don’t have breakdown cover), call one of the following numbers:
The above numbers apply to all types of car insurance claims, not just if you’ve had an accident (e.g. you’ve lost car keys or your car has been stolen), but are not the right numbers to ring if you have a chipped windscreen.
If you’ve chipped or cracked your windscreen, you simply need to book an appointment to have it repaired or replaced by Autoglass. You can do this by booking an Autoglass appointment online or calling 0330 024 1306 (operating 24 hours a day 7 days a week, operator charges apply if you ring from outside the UK).
To contact AXA regarding your no claims discount, you can send an email, letter, fax or get in touch by phone:
AXA Insurance
PO BOX 925
9 Fundan Way
Stockton-On-Tees
TS19 1NL
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If you have AXA breakdown cover and need roadside assistance, here are the numbers to ring:
Breakdowns and accidents can happen any time of the day or night so both phone lines operate 24 hours a day, 7 days of the week. When you ring, try to give AXA as many details as possible so they can get assistance to your quickly. These details should include your: full name; home postcode; breakdown cover policy number; vehicle registration, make, model and colour; current location; and the problem with your car.
Van insurance is the only AXA car insurance policy that has its own contact numbers. Let’s break them down:
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The contact details for AXA home insurance, buildings insurance, contents insurance and tenants insurance are the same. AXA classes landlord insurance as a type of business insurance and has separate contact details for this type of policy.
You can make a few claims related to your home insurance policy online through your AXA online account. If you would like to claim for buildings insurance, contents insurance, personal possessions, accidental damage, bicycle cover or student cover, you can with just a few simple clicks in your account.
Confused about what is and isn’t usually covered in a home insurance policy? Read Selectra’s guide to home insurance coverage to find out more.
If claiming online isn’t for you and you would prefer to talk to an AXA claims agent, give them a call on the following number:
The claims line operates Monday to Friday from 8am to 8pm, Saturday from 9am to 5pm and bank holidays 9am to 4pm, but you can still ring outside of these hours. If you really need to ring at 9pm on a Monday, for example, you will be put through to the AXA out-of-hours claims team who will take all your details. A claims agent will then get back to you during the main operating hours.
If you have chosen to include home assistance in your AXA home insurance policy, it means a qualified contractor will come and fix a blocked drain, burst pipe or broken boiler as soon as possible. You don’t have to find a local plumber and, better yet, you aren’t left trying to fix it yourself (phew!).
To get assistance, you need to let AXA know about your problem. You can either report the issue online through your AXA online account, or you can ring the 24/7 home assistance helpline on 0330 024 1278. AXA will then send someone to sort everything out.
If you have landlord insurance with AXA, the contact details to make a claim on your policy are different to all the other types of home insurance. If you need to claim on your landlord insurance:
Remember that boiler cover won’t be automatically included in your AXA landlord insurance policy. You can choose to add it on with AXA who search for other landlord boiler cover options.
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No matter what type of AXA travel insurance (full page coming soon) you have, the contact process and number is the same. The number to ring in a medical emergency is also the same no matter what country you are in.
If you need to make a travel insurance claim with AXA, you must get in touch within 31 days of your holiday. If you do not, it will affect your ability to make a successful claim.
To make a claim, you can ring 0330 024 1308. This claims line is only open Monday to Friday from 9am to 5pm. If you cannot find the time to contact AXA during these hours, you can submit your claim online via your AXA online account.
If you have arranged your travel insurance through your bank, you will need to contact them to find out how to submit your claim. However, even in this case, it is still very important that you get in touch with the AXA claims team within 31 days on the number mentioned above.
One of the main reasons people take out travel insurance is to make sure they are covered if they need medical assistance while abroad. AXA travel insurance includes access to a 24/7 helpline that you can ring if you have any medical problems while on holiday, including emergencies. Before going into hospital or having any medical treatment, we advise that you ring this helpline so AXA are aware of the situation and can advise you on what to do.
The AXA emergency medical assistance helpline is: +44 1737 815 626 (cost of the call will vary depending on your phone provider’s charges)
Before you set off on your trip, save the AXA emergency medical assistance number in your mobile phone. This will make sure you can quickly contact AXA if you every need to.
| Make a claim | 0330 024 1308 |
| Emergency medical assistance | +44 1737 815 626 |
The AXA contact details to make a claim on your business insurance depends on what type of business insurance you have. The table below contains the phone numbers and email addresses needed to make a claim for each AXA business insurance policy.
| Business Insurance | Claims phone number | Claims email address |
|---|---|---|
| Professional Indemnity insurance | New claim: 0345 600 2715* Old claim: 0844381 4418** | [email protected] [email protected] |
| Public liability insurance | 0345 600 2715* | [email protected] |
| Employer’s liability insurance | 0345 600 2715* | [email protected] |
| Business equipment | 0345 600 2715* | [email protected] |
| Van insurance | 0345 366 5529*** | N/A |
| Shop insurance | 0345 600 2715* | [email protected] (commercial property) [email protected] (liability claims) |
*Lines open Monday to Friday: 9am to 5pm, but all calls received outside these hours will be picked up by the out-of-hours team and passed onto the main claims team.
**Lines open to Monday to Friday: 9am to 5pm. All calls are handled by Collegiate Claims on behalf of AXA.
***Lines open Monday to Friday: 8am to 6pm.
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If you are not happy with the customer service you have received from AXA, how your claim has been handled or something has gone wrong with your policy, you can place an official complaint with AXA’s complaints team.
If you wish to make a complaint about AXA car insurance, you can:
If you wish to make a complaint about AXA breakdown cover, you can:
If you wish to make a complaint about AXA van insurance, you can:
If you wish to make a complaint about AXA home insurance, you can:
If you wish to make a complaint about AXA landlord insurance, you can:
If you wish to make a complaint about AXA landlord insurance, you can:
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If you wish to make a complaint about AXA business insurance, you can:
You can also make a complaint by using the AXA online email form.
Will you be waiting forever and a day to have your complaint with AXA resolved? Find out in Selectra’s review of AXA’s complaint handling performance.
You can get a new quote and view an old quote for all AXA insurance policies on the AXA website. Let’s look at viewing an old quote first.
If you are an AXA customer, quotes you have previously viewed online or been issued over the phone by an AXA customer service agent will be stored in your online account. This means that if you decided not to take out the policy at the time you received the quote but are interested again now, you do not need to go through the ‘quote process again’.
To retrieve an old quote, head to the AXA UK website. On the main page there is a button labeled Retrieve a quote. Click this and you will be redirected to a new page where you need to select the type of insurance you wish to retrieve a quote for, e.g. car or home insurance. Click the appropriate one and you will be taken to the AXA account login page. Log in to your MyAXA account and you will be able to see your old quote.
If you are a potential or existing customer and would like to get a new quote for an AXA insurance policy online, it’s really easy. Go to the AXA main page and click All our products. Find whichever policy you are interested in and click on it.)
You will be redirected to a new page where will be a blue button labelled Get A…..Quote, e.g. Get A Home Insurance Quote or Get A Travel Insurance Quote. Click this and you will be taken to a new page where you can start the quote process. Fill in all the details required and hit the Get quote now button. You will then receive your quote.
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If getting a quote online sounds a bit complicated and you would like to speak to someone directly, you can give the relevant AXA quotes team a call. Unfortunately there is no phone number to get a travel insurance quote. If you want a quote for AXA travel insurance, you must do it online.
| Insurance policy | AXA quote contact number | Operating hours |
|---|---|---|
| Car insurance and Breakdown cover | 0333 241 3534 | Mon-Fri: 8am-8pm Sat: 9am-5pm Sun: 10am-4pm |
| Van insurance | 0330 159 1521 | Mon-Fri: 8am-5pm Sat: 9am-2pm |
| Home insurance | 0330 024 1239 | Mon-Fri: 8am-8pm Sat: 9am-5pm Sun: 9am-3pm |
| Landlord insurance | 0330 159 1512 | Mon-Fri: 8am-5pm Sat: 9am-2pm |
| Business insurance | 0330 159 1525 | Mon-Fri: 8am-5pm Sat: 9am-2pm |
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It’s possible you might want to contact AXA regarding something that is not mentioned above. Perhaps you are interested in an AXA home insurance policy and you would like some more information about extra coverage options, or maybe you have a question about how to renew your existing policy.
In these cases, you can detail your question to AXA in an online email from or send a private message on social media.
You might find that you do not need to contact AXA with your question as it has already been answered. AXA has a very extensive help centre that features literally hundreds of answers to popular questions. If you have a question, take a look at the AXA FAQs page before doing anything else. It could save you a lot of waiting around and effort.
AXA health insurance has different contact details and a different account system to the other AXA insurance policies. All the contact details for AXA health insurance are as follows:
AXA PPP healthcare
Phillips House
Crescent Road
Tunbridge Wells
Kent
TN1 2PL
Data and information correct as of July 2019.
All material on this page and the selectra.co.uk website is for information purposes only and does not constitute any form of financial advice. Selectra.co.uk is not responsible for any consequences that might arise from your use of the information provided.
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The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.
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